Application Support

April 2021 - Synergy Technology

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9 sales prospecting tips for businesses, SMEs, given from Synergy Technology.

Understanding Playbooks for Dynamics 365 Sales and Customer Service

To guarantee that a set of tasks are completed with repeatable activities, there needs to be a system in place for businesses, acting as a guide for all employees to follow. In the October 2018 update, Microsoft released the Playbook tool in Dynamics 365 for Sales and Customer Service. This tool is designed to guide […]

Pegasus Opera 3 Cashbook

Pegasus Opera 3 Cashbook

The Pegasus Opera 3 Cashbook is an application that is totally amalgamated within the Opera 3 system. Accurate and recent information on any bank and petty cash accounts is constantly being given by the Cashbook. This includes bank details, contact information, and account balances. Unexpected payment routines can also be made through the Pegasus Opera […]

Dynamics 365 Customer Service Schedule

Dynamics 365 Customer Service Schedule

In Spring 2014 Microsoft made several enhancements to the Dynamics 365 customer service management application including setting first and second (Service Level Agreements) SLAs. This new functionality also included defining support availability and holidays for customer service teams when those people are not able to provide support. Using the customer service schedules and holiday schedule […]