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Application Support

Careers Flexible modern working environment. Driven motivated teams

Synergy Technology is a client driven business formed out of a strong belief that IT is an enabler that can maximise the potential of good business when it works well, and a barrier to growth when it does not. Our primary motivation is to bring better, more sustainable solutions to clients, along with a desire to bring integrity and robustness to the software and business systems operating in the business.

Our team is made up of professional, knowledgeable experts who are here to advise customers on the best solutions to help streamline their business. We understand that people are one of the main factors for success in any business, which is why we only recruit the very best to join us.

As well as hiring talented people, we also work hard to create a positive working environment for our colleagues. Synergy Technology has an extremely high staff retention rate, allowing us to build strong relationships with all of our customers.

We are always looking for talented and ambitious people to join our team in the sales, office support and IT areas of the business. Our key services include system consultancy, complete system integration, support and training and providing digital workspaces.

We offer a modern, flexible working environment, with the chance to join a forward thinking company that encourages new ideas to help grow the future of our company. If you’re a motivated and passionate individual looking to further your career in technology, take a look at our latest vacancies below.

Senior Dynamics 365 CE Developer

The Company

Synergy Technology are a successful Microsoft Partner, providing key business systems including CRM, Accounting and Distribution, with a focus on integration and ease of use. We develop both customer specific and generic apps for the market place.

We have been in business over 20 years, always looking to promote a culture of innovation and development to embrace the latest changes in our market space. This requires our team to be constantly motivated to learn whilst being driven to provide innovative solutions and critical analysis of customer requirements. The business has a key focus on repeatable revenues and high customer retention, providing the foundations to evolve.

Out ethos it to promote home working with a key focus on family first and a flexible employment environment. We do offer a combination of both home and office working to ensure a positive work/life balance as well as social interaction with other team members. Synergy Technology continually strive to be an employer of choice and continually invests in its greatest asset; the people we choose to join our team.

Based in the North of England.

Salary is competitive and based on experience and proven skills.

Accountable To

Development Manager

Key Skills & Responsibilities

  1. Dynamics 365 CE with the main focus around Sales and a proven development experience – 5 years
  2. Experience of both on premise and cloud is critical with good coverage of different versions
  3. Experience with SharePoint including Setup, Admin and Configuration
  4. Ability to undertake requirements gathering, prepare specifications and review business process along with the consultants
  5. .Net, C# and Java code
  6. Team player to work with others but show clear leadership skills in this field and a desire to help increase the knowledge of those you work with
  7. Unit and Integration testing skills
  8. Life Cycle Experience with implementing of CE/Sales
  9. Documentation/Source Control working with key systems such as DevOps

Desired Additional Skills

  1. Understanding of Office365
  2. MS SQL
  3. Advanced knowledge of SharePoint
  4. Power Platform
  5. Pre-Sales Experience
  6. Understanding of the Azure Platform
  7. Microsoft Dataverse (Common Data Service)
  8. Test Driven Development
  9. Net MVC
  10. The desire to expand product knowledge, such as Business Central

 

Personal Attributes

  1. Must have worked in a customer facing role
  2. Experience of working directly with customers in workshops, meetings & scoping sessions
  3. Must have experience of working as part of a project team
  4. Able to communicate clearly and concisely
  5. Able to provide progress updates as requested, verbally or in writing
  6. Ability to work on multiple projects/work packages simultaneously
  7. Ability to generate ideas and solutions when faced with unknown challenges
  8. Experience of producing specifications/proposals/requirements documents
  9. Understand the importance of time management, deadlines and project timelines

We are looking for someone who has excellent communication skills, who enjoys talking to customers and can relate to the problems they are trying to solve by understanding their viewpoint and converting this into a workable solution. This includes explaining solutions and ideas clearly in a non-technical way so all stakeholders can understand.

You will be someone who is used to working in a project environment, reporting to a Project Manager as well as the day to day with the Development Manager. An ability to think on your feet to provide ideas when we face issues / challenges and to bring new ideas to the table are key traits and an ability to manage your own time is a must.

 

For further information, please send your CV to Lara.Goddard@synergytechnology.co.uk.

Software Developer

At Synergy Technology, we have built a proud history throughout years of delivering quality products and services to our customers. We consider ourselves to be a market leader and due to our on-going success, we have an opportunity for an experienced Software Developer to join our team. We have a great working environment, where every member is valued as a core part of the company and your input is vital to our future successes.

We are looking for an individual with innovative ideas and creativity, who has the drive to turn ideas into reality and to push the boundaries of technology. Some learning will be required for the Microsoft Dynamics NAV / Business Central development environments and languages (C/AL and AL), with training provided and self-study, required. We are also looking to improve our deliverables using tests-drive development and making better use of Azure Devops for this and other aspects of the workflow.

You will benefit from up-to-date systems and equipment, an informal office environment, as well as a family orientated company, pension scheme and flexible working hours. You will be accountable to the Lead Developer and Project Manager.

Key Responsibilities

  1. Design and Development of software systems
  2. Assist in the migration of our systems and technologies
  3. Create software design documentation and specifications
  4. Lead by example, promoting technical excellence
  5. Work with fellow team members to promote and ensure best practice
  6. Manage personal utilisation in order to provide efficient usage of your own and teams time
  7. Continually utilise and improve processes and efficiency within the business.

Knowledge / Experience

  1. The successful candidate should be hardworking, highly organised with strong communication skills, work proactively and being confident to have and input new ideas
  2. Methodical, analytical and with high attention to detail
  3. Qualifications either Certified or from proven business experience.

Skills

  • C#.Net
  • VB.Net
  • ASP.Net MVC
  • JavaScript
  • HTML CSS
  • MS SQL
  • JSON
  • XML
  • WCF
  • Backbone.js
  • NuGet
  • Castle Windsor
  • Web Services
  • Web API
  • NUnit Testing
  • SuperOffice netserver
  • SuperOffice COM.

 

Some or all of the above would be beneficial

For further information, please send your CV to Lara.Goddard@synergytechnology.co.uk.

Implementation Consultant

Synergy Technology believes in offering the best solutions to the problems and challenges our customers face. We do this firstly by providing what we believe to be excellent industry leaving the software, but what drives Synergy is finding and using the best people to ensure we provide what is best for our customers.

We are looking for someone to join in our growth in the Microsoft Dynamics Business Central marketplace, who believes in our ideals and who can provide the right skills and attitude for our new Implementation Consultant position. You would be joining our dedicated team, working across our offices in Preston, Manchester and Cambridge. Our customer base is mainly the UK and there will be little or no international travel. The ideal candidate must be able to lead and/or take part in projects and focus on the implementation and delivery of software applications. During this time, you will be accountable to the Professional Services Director.

Key Responsibilities

  1. Manage software implementations or projects from inception to customer sign off
  2. Participate in discovery, design, planning, deployment
  3. Configure Business Central application for customer environment
  4. Ability to utilise and train Customers on BI tools, such as Jet and Power BI
  5. Consulting – covering all aspects of presale, analysis and Implementation and Support
  6. Assist in improving business processes
  7. Provide end-user training where applicable.

Knowledge / Experience

  1. Minimum 3 years of work experience as an implementation consultant
  2. Experience working with NAV, Business Central and SQL Server
  3. Strong experience understanding ERP Processes
  4. Experience with solution design, documentation, training, and analysis
  5. Well versed in software testing including Unit testing, UAT testing and User Story testing
  6. Experience working in the distribution area (namely logistics and Omnichannel sales)
  7. Experience with integration to other applications
  8. Knowledge of C/AL, ideally with NAV C/AL coding experience and AL.

 

For further information, please send your CV to Lara.Goddard@synergytechnology.co.uk.

Software Technician (Pegasus Opera/Microsoft Business Central)

Synergy Technology are looking for a Software Technician specialising in Pegasus Opera and Microsoft Business Central. In this role, you will provide the end-user with support and customer service on company-supported applications and platforms. We require someone who will troubleshoot problems and advise on the appropriate action required, response and take ownership of requests as per Service Level Agreements (SLA). Some on-site consultancy and installation of software, followed by client training, will be a part of the role as well. Also, this role requires constantly challenging what we do and how we do it to ensure our services are the best they can be for our clients, in which you will be accountable to the Operations Manager.

Key Responsibilities

  1. Call ownership and progression
  2. Problem analysis
  3. Working within SLA’s
  4. Own communication to customer and colleagues
  5. Diagnose and resolve customer issues and queries relating to the relevant product
  6. Deliver support, installations, and training on the relevant product
  7. Monitor and respond quickly and effectively to request received through the IT helpdesk
  8. Process first-in first-out based on priority
  9. Liaison with 3rd parties, vendors and suppliers for specific technical issues
  10. Call logging – ensure customer or colleagues’ requests or support incidents are logged where applicable.

Knowledge / Experience

  1. Experience working with a financial package, including but not limited to Accounts and Inventory systems (SOP, POP, STOCK)
  2. Experience of Manufacturing, Distribution, Barcoding, and Warehouse Management
  3. Good understanding of Microsoft Excel
  4. Knowledge of SQL and Visual FoxPro database would be an advantage, but not essential
  5. Hands-on experience delivering Remote Support would be an advantage.

 

 

 

For further information, please send your CV to Lara.Goddard@synergytechnology.co.uk.

Sales Manager/Director

We have an exciting opportunity for a dynamic and self-managing sales role position for Business Central, SuperOffice and Pegasus Opera. We are looking for a Sales Manager/Director to work within a well-establish and experienced sales team, with a good understanding of accounting systems and the working of a commercial business, manufacturing, logistics, and distribution.

Key Responsibilities

  1. Client meetings to review, develop, upgrade and sell hardware and software
  2. Regular customer review meetings to discuss, manage and maintain existing customer relationships in line with developing their business and ensuring they are happy. For visits per year to each client who are based UK wide with a blend of customers. Much of the week will be spent visiting customers (typically 4 days each week)
  3. Client retention and growth
  4. Closing opportunities and achieving sales goals including any new business opportunities.
  5. Providing post-sales management and development
  6. Liaison with the Project Manager for implementations and upgrades
  7. Liaison with 3rd parties, vendors and suppliers
  8. Identify and develop training requirements for existing customers to gain the best use out of the Microsoft product set.
  9. Regular communication with prospective and lost customers to bring on to support.
  10. Keep customers in line with latest updates and offering mini demos
  11. Attend external training courses, take and pass any related qualification exam’s
  12. Updating the CRM and providing reports on a weekly basis of progress.

Skills

  1. Dynamic
  2. Self-Managing
  3. Selling and Customer Service
  4. Communication skills – both written and verbal
  5. Overview of technology terms and new technologies
  6. Workflow and Procedure driven
  7. Documentation skills
  8. Willingness to learn and develop ongoing
  9. Problem-solving and decision-making ability (be able to make own commercial decisions)
  10. Performance managed position
  11. Exceed monthly/quarterly/annual business targets

Experience

  1. 3 years in an Account Manager Role.

 

For further information, please send your CV to Lara.Goddard@synergytechnology.co.uk.

Apprentice Application Software Technician (Accounting Software)

This is an exciting opportunity for someone looking to get started in a career in IT support. Working within a well-established and experienced technical team and reporting to the Operations Manager, this role will involve supporting our clients with their software systems. A mentor within the team will be assigned to you to guide and teach you through your two-year development program.

You will be required to learn all aspects of the software products we use and support which are Dynamics NAV and Pegasus Opera. This learning process will be both on job training and classroom-based courses with formal exams. The exams will lead to accreditation to enable you to provide support services for clients on each of these products.

For further information please send your CV to Lara.Goddard@synergytechnology.co.uk. Please note, unfortunately, we do not accept candidates from recruitment agencies for this position.