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Application Support

Case Studies -

Maple Fleet Services Limited

Solution: SuperOffice CRM Support

Project Overview

Maple Fleet Services are a leading authority on commercial vehicle security & safety solutions. Founded in 1974 by Jim Maple, in response to a market severely lacking in sophisticated commercial vehicle security systems, Maple Fleet Services quickly became one of the key driving forces in developing innovative, high quality, practical solutions for the commercial vehicle operator.

Maple Fleet Services Limited case study for SuperOffice CRM support from Synergy Technology.

Commercial Vehicle Security Systems in Stockport

Problem

At the start of 2018, Maple Fleet Services Limited were left with no SuperOffice support following the collapse of their previous provider.

Synergy Technology Solution

Synergy Technology reacted extremely quickly, firstly auditing all the current software systems being used, understanding the account history and putting a support plan in place to ensure minimum disruption to the business operations supported by a clear Service Level Agreement (SLA).

This followed a review of all operational issues, integrations and potential compatibility problems to create a bespoke support solution tailored to the exact business needs. Synergy Technology’s software support service is designed to resolve the technical issues that clients may experience and advise them on solutions designed to solve the problems encountered.

Over the last 20 years, Synergy Technology has invested exceptional amounts of effort into recruiting talented, motivated problem-solvers, who provide a friendly personalised service coupled with the technical ability expected from a much larger organisation.

Synergy Technology has also implemented a monitored ticketing support service for Maple Fleet Services so they are able to simply access the right level of support they need on a day to day basis with the confidence that the support ticket has been successfully raised, scheduled and is being dealt with by the right people.

Testimonial

“Maple Fleet Services were left in a situation which could have caused significant problems to their business operations. By working together, we have created a seamless working partnership between the two businesses” Rachael Howard, Synergy Technology Ltd.

The SuperOffice support continued seamlessness with no short term or ongoing issues affecting the business operations of Maple Fleet Services. Maple fleet Services are now benefiting from the support and expertise of one of the region’s leading business IT solutions providers.

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