Red Box were left with no support for their bespoke SuperOffice following an unexpected collapse of their previous provider.
Synergy Technology Solution
Before providing support for Red Box, Synergy Technology acquired all bespoke software from the provider who had collapsed. If Synergy had not acted when they did, all the bespoke software created by the previous company would have been inaccessible to their existing customers.
Synergy Technology approached Red Box with the offer of fully supporting their SuperOffice system and bespoke software, along with the offer to buy the bespoke from Synergy if that was all they wanted. Ultimately, Red Box decided to take the offer of support for the whole system from Synergy.
Throughout Red Box’s duration of time with Synergy Technology, we have re-written their bespoke software to remove multiple software loops identified, in order to increase the software’s speed and to increase efficiency.
Following from this, we have created reports which can now run in a matter of seconds, whereas it previously would take in excess of 30 minutes. Through our continued service and support of their SuperOffice, we have helped Red Box to turn around what could have been a lull in support for them following their previous provider’s collapse.
Synergy Technology’s tailored software support, coupled with exceptional responsiveness and accountability, has enabled for Red Box to fully benefit from a stress-free service with minimal downtime, saving them time and money along the way.
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