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Application Support

Case Studies -

Red Box

Solution: SuperOffice Software Support

Project Overview

Established in 1988, Red Box is a leading dedicated voice recording software available worldwide, in which they are the only technology company capable of capturing all voice communications across global enterprises, SMEs and both new and legacy systems.

https://www.redboxvoice.com/

Voice Recording Specialist Red Box - Synergy Technology Case Study

Voice Recording Specialist Platform

Problem

Red Box were left with no support for their bespoke SuperOffice following an unexpected collapse of their previous provider.

Synergy Technology Solution

Before providing support for Red Box, Synergy Technology acquired all bespoke software from the provider who had collapsed. If Synergy had not acted when they did, all the bespoke software created by the previous company would have been inaccessible to their existing customers.

Synergy Technology approached Red Box with the offer of fully supporting their SuperOffice system and bespoke software, along with the offer to buy the bespoke from Synergy if that was all they wanted. Ultimately, Red Box decided to take the offer of support for the whole system from Synergy.

 

Throughout Red Box’s duration of time with Synergy Technology, we have re-written their bespoke software to remove multiple software loops identified, in order to increase the software’s speed and to increase efficiency.

Following from this, we have created reports which can now run in a matter of seconds, whereas it previously would take in excess of 30 minutes. Through our continued service and support of their SuperOffice, we have helped Red Box to turn around what could have been a lull in support for them following their previous provider’s collapse.

Outcome

Synergy Technology’s tailored software support, coupled with exceptional responsiveness and accountability, has enabled for Red Box to fully benefit from a stress-free service with minimal downtime, saving them time and money along the way.

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