Website Synergy Technology Ltd
Resource Co-ordinator – Role Profile
Outlined below are the main duties and responsibilities of this key role within Synergy Technology Ltd. This description is not exhaustive and at our discretion, the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.
Responsible to: Professional Services Director
Role Description and Purpose
A resource co-ordinator is the one who helps project co-ordinators with planning and allocating resources for a project; determines an organisation’s demand for resources and ensures its capacity to meet staffing needs of projects; assigns employees to a project’s tasks; and participates in the hiring process.
- Communication: Resource co-ordinators communicate with several project co-ordinators every day to make sure they have the resources they need. They may also act as a liaison between project co – ordinators and business owners or key stakeholders, which makes having excellent communication skills important.
- Organisation: As a resource co-ordinator, you will be responsible for the allocating of staff, financial resources and physical assets to multiple departments. Being organised can help you keep track of the budgets and schedules you develop.
- Adaptability: While resource co-ordinators are experts in allocating resources effectively, there are some situations that may require them to adjust their plans. Being adaptable can help you reallocate resources to new departments and projects as needed when challenges arise.
- Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
- Monitoring day-to-day project activities and corresponding resourcing.
- Capacity planning, i.e., making sure that the company’s resources have capacity to work on upcoming projects.
- Monitoring and managing employees’ workload, utilization, and overtime hours.
- Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.
- Providing project co-ordinators with support when it comes to resource management issues or improving resource management processes.
- Managing resource conflicts.
- Knowing all the current and upcoming projects run in an organisation and business development activities and being able to plan resourcing accordingly.
- Documenting processes (e.g., weekly utilization report, etc.).
To be successful in this role and to support you with your day-to-day duties you will possess a number of soft skills, these will include: a supportive culture of continuous improvement with the ability to encourage fresh thinking and sharing best practice with peers across the wider business along with:
- Excellent communication skills (both written and verbal).
- Empathy, tolerance, patience and excellent interpersonal skills.
- Excellent planning and organisation.
- Drive and desire to go above and beyond, when required.
- Attention to detail.
- Influencing skills.
- Continual Service Improvement ethos.
- Ability to set and manage priorities.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Exceptionally self -motivated and directed.
- Keen attention to detail.
- Exceptional analytical, evaluative, and problem-solving abilities.
- Exceptional service orientation.
- Ability to perform in a team-oriented, collaborative environment.
- Must have the ability to clearly report to your Line Manager and to lead communication.
- At least 5 years’ experience in resource management in a similar industry
- Proficiency in project management software.
- Experience in managing budgets.
- Excellent interpersonal and communication skills.
- Exceptional organisational and time-management skills.
- Knowledge of applicable data privacy practices and laws.
- Strong understanding of support and service management principles.
- Be responsible for your own career development by keeping abreast of technology that may affect our customers or improve our service delivery.
- Identify the areas of the role that require training / development and report them back to your Line Manager for inclusion into your training plan.
- Manage and book in training / development time, record the outcome. At times, training and development will be self-taught.
Process and Procedures
- Adhere to the necessary Synergy Technology processes at all times.
- Assist with the improvement of company processes by making recommendations or suggestions that improve quality, reduce cost or reduce time to deliver.
- Keep all Support and communication procedures fully up to date at all times.
- At all times use the products provided to manage the business, such as CRM, Ticketing System, CRM and system monitoring.
- After exhausting possible solutions, escalate where failure to deliver may compromise customer satisfaction to your Line Manager and the company Directors.
- Ensure integrity of client and Synergy Technology systems and security
- Work in the best interest of Synergy Technology ensuring minimal risk or exposure to the business.
- To communicate with the customers in a courteous, efficient, effective and professional manner at all times
- To ensure appropriate communication takes place with customers and key stakeholders at all times
- To communicate with colleagues in an effective and professional manner at all times
- To use the Support systems that are in place to make sure everything is in order and updated
- Office based but required to travel from time to time to partner and client offices.
- Core Hours of work.
- 9:00 am – 5:30 pm (7.5 hours per day) One Hour lunch break (preferably between 12:00 and 2pm).
- Extra hours worked will be returned.
- Flexible working hours, with 24 hours’ notice.
- In house dress code is smart casual, no trainers or sportswear.
- On site (Customer Offices) dress code is formal business attire. The only exception to this is if the working environment is not suitable for this type of attire, such as a dirty environment or if lif ting or moving of equipment is required.
- In the case of service failures or reduced availability, to be available at short notice to work outside of the above criteria.
To apply for this job email your details to email@example.com.