Trainee Software Consultant

Job Description

Role Profile – Trainee Software Consultant Role Purpose and Context

Do you want to work in IT? Do you want to gain qualifications and on-job training and get paid for doing so? With Synergy Technology, you will get the support and encouragement you need to grow from people who share your ambition. Embarking on a training scheme, learning all four of our core products, we will invest in your professional development to help you learn and progress in your role with us. You will find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. If you have the drive and enthusiasm to continually develop then come and join our team.

Accountable To

• Professional Services Director

Key Tasks

• Participate in discovery, design, planning deployment.
• Development of generic software systems which can be resold to multiple parties.
• Development of software systems to meet the requirements of individual businesses but, wherever possible producing a customisable solution which can also be resold to other parties.
• Assist in the deployment and migration of our systems and technologies.
• Create software design documentation and specifications, ensuring the use of version control.
• Cost technical work with justification.
• Working on customer support tickets
• Participate in discovery, design, planning deployment.
• Work to agreed timescales and deadlines.
• Identifying project risks to Project Leads and Technical Leads.
• Work with fellow team members to promote and ensure best practise.
• Keep informed of the latest technologies and advising colleagues of developments.
• Carry out system work and technical testing as required.

Knowledge / Experience – Desirable

• Knowledge or experience of IT software technologies.
• Must have minimum 5 years in a customer service environment.

Skills

• Literate with good written & oral communication skills.
• Ability to learn and understand technologies.
• Ability to use initiative to think through problems to find solutions.
• Highly organised.
• Great eye for detail.
• Prioritising calls/tickets.

Benefits

• Professional training and support provided leading to the opportunity to achieve a professional qualification.
• Ease of commute to modern offices with good transport links and parking.
• Access and use of top-end and up-to-date IT equipment and software applications.
• Enjoy the relaxed atmosphere of working in an informal working environment.
• Experience the comfort and support of working in a small, family- orientated company.
• Be motivated to be forward thinking and always looking for new ideas to help grow the business.
• Set learning paths with formal IT industry accreditations.

Job Type: Full-time

Salary: From £25,000.00 per year – negotiable

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Hybrid working
• On-site parking
• Profit sharing
• Wellness programme