Microsoft Dynamics 365 CRM
for Sales and Customer Service

Do you need help managing your customer data?

You know that being able to effectively manage quality data is critical to the success of your company. But are you struggling to keep control of one of the most valuable assets your business has?

The quality of your customer data directly affects your levels of profit and loss. Our experience shows us that organisations that don’t have a quality Customer Relationship Management (CRM) system will slip behind their competitors.

Meet Microsoft Dynamics 365 CRM for Sales and Customer Service

Do you find that too much time is being taken up responding to the same customer issues, again and again? Or that it takes too long to get the right information to a team member who needs it to support your customers? Perhaps you spend days integrating or working from disparate data sets.

Microsoft Dynamics 365 for Sales and Customer Service gives your teams the tools they need to support your customers’ specific needs, in an efficient and timely way. Because it works from the Microsoft Dataverse (a cloud-based storage space for over 200 business applications).

Microsoft Dynamics 365 for Sales and Customer Service makes it simpler for you to:

• Provide exactly the level of service that your customers expect, from branded self-service portals to case management.
• Immediately access the right intelligence and insights you need to best support your customers’ needs.
• Automate processes easily and avoid replicating work across your teams.
• Keeping the data in your systems and don’t work around them, to optimise your business management information.

Microsoft Dynamics 365 for Sales and Customer Service consultancy

Finding the right partner for your Microsoft Dynamics 365 for Sales and Customer Service is crucial. We know that many organisations who already have the software come to us frustrated by the poor service they’re getting from their existing service partner.

Whether you’re suffering from poor support, a lack of clear, consistent communication or mis-sold licenses, we live and breathe Dynamics 365 Sales and Customer Service. Get in touch today to find out more.

Why partner with Synergy Technology?

We’re an experienced Microsoft Gold Partner. But that doesn’t mean our thinking just starts with the software.

Instead, we listen to your needs, and only then try to find the software solution to meet them. That means understanding the pain points that your sales and customer service teams are experiencing. It means identifying your strategic aims. And then, keeping these at the forefront of our minds as we look at how Microsoft Dynamics 365 for Sales and Customer Service can help you to achieve those goals.

Finally, it means that our hive – our team of experts – is there for you, keeping you up to date and making sure our service and software meets your needs, through every new add on, integration and upgrade.