“Microsoft Dynamics 365 for sales and customer service has improved our business so much over the recent years since transition to the cloud.”
Managing Director
Document Network Services
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is a cloud-based solution that enables companies to provide quick, personalised, multi-channel support to customers. It allows agents to manage cases and interactions over various channels, including chat, email, social media, and voice, all within one workspace. It also gives agents access to automation, embedded intelligence, and real-time insights to enable them to resolve issues swiftly and effectively.
Based on a common data model, Microsoft Dynamics 365 Customer Service facilitates collaboration and data sharing across the Dynamics 365 suite of applications. To improve customer support, it also interfaces with Microsoft cloud services including Teams, Microsoft 365, and Azure. To further assist enterprises in managing their service operations, it provides a range of capabilities, including service management, knowledge management, service scheduling, service-level agreements, entitlements, reports, and dashboards.
Microsoft Dynamics 365 Customer Service is a scalable and customisable solution that can adapt to the demands of businesses and their customers. The solution can be expanded using the Microsoft Power Platform, with pro-code and low-code solutions like Power Apps, Power Automate, Power Virtual Agents, and Power Pages.
“We are proud to continue expanding and providing the same great service that our customers deserve, offering the best sales & after sales experience that we possibly can. Having a reliable scalable ERP system behind the scenes with the ongoing support from a dedicated Microsoft partner in Synergy Technology is critical to this expansion.
Whether it’s the development or dealing with support issues, Synergy Technology has always maintained the highest level of service and we look forward to continuing our business relationship with them long into the future.”
Marketing Director
Leisuretec Distribution
What are the features of Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service provides a comprehensive set of features for managing customer interactions, including:
Case Management
- Provide a centralised platform for managing customer interactions
- Create, track, and resolve customer cases
- Share information across teams
Automation
- A variety of automation tools can help to streamline processes and reduce manual effort
- Automate tasks such as case routing, follow-up reminders, and knowledge base updates
AI-Powered Chatbots
- AI-powered chatbots can interact with customers in a natural language
- Chatbots can answer customer questions, resolve simple issues, and escalate more complex cases to agents
Self-Service
- Enable customers to resolve their issues independently through self-service options
- Help to reduce customer wait times and improve customer satisfaction
- Free up agents to handle more complex issues
Data Integration
- Integrates seamlessly with other Microsoft products, such as Office 365 and Azure
- Access customer data from multiple sources and create a unified view of the customer journey
Community Portals
- Provide a platform for creating community portals where customers can connect with each other and share knowledge
- This can help to reduce the volume of support requests and improve customer self-sufficiency
Analytical Insights
- Provide detailed insights into customer behaviour and satisfaction
- View data on customer interactions, satisfaction ratings, and support tickets
- Identify areas for improvement and make more informed decisions about customer service strategy
Collaboration Tools
- Provide collaboration tools that help agents to work together effectively
- This includes shared dashboards, task management tools, and instant messaging
Microsoft Dynamics 365 Customer Service Consultancy
We’re an experienced Microsoft Gold Partner. But that doesn’t mean our thinking just starts with the software.
Instead, we listen to your needs, and only then try to find the software solution to meet them. That means understanding the pain points that your sales and customer service teams are experiencing. It means identifying your strategic aims. And then, keeping these at the forefront of our minds as we look at how Microsoft Dynamics 365 Customer Service can help you to achieve those goals.
Since 1997, we have implemented hundreds of ERP and CRM solutions of differing complexity that have helped improve business performance by identifying opportunities for improvement and growth. Give us a call today, and we can discuss how we can collaborate and share success together.
Why partner with Synergy Technology for Microsoft Dynamics 365 Customer Service?
Our experience shows that with the right software and our ongoing support we help businesses to blossom. We are a Microsoft Gold Partner with a wealth of experience to implement it and integrate it into business processes to provide solutions that create business growth.
We gain a deep understanding to your business; your processes, challenges, growth plans and what you want to achieve, in order to tailor your Microsoft Dynamics 365 Customer Service implementation to your team.
Had a bad experience elsewhere? We can help
Finding the right partner for your Microsoft Dynamics 365 Customer Service implementation is crucial. We know that many organisations who already have the software come to us frustrated by the poor service they’re getting from their existing service partner.
Whether you’re suffering from poor support, a lack of clear, consistent communication or mis-sold licenses, we live and breathe Dynamics 365 Customer Service. Get in touch today to find out more.
We have the scalability, knowledge and experience to offer the most relevant software solutions for your business needs and our highly responsive technical helpdesk works pro-actively to ensure any queries you have are resolved efficiently and effectively.
How much does Microsoft Dynamics 365 Customer Service Cost?
You can find the basic pricing for licencing of Microsoft Dynamics 365 Customer Service licences by visiting the Microsoft website. However each Dynamics 365 Customer Service project is unique, and the overall cost of any project will depend on a large number of factors. Our consultants will optimise your solution to the needs of your business, teams and customers, ensuring you enjoy the greatest business benefits from your investment in ERP and CRM technologies from the outset.
Want to know more about Microsoft Dynamics 365 Customer Service?
Synergy Technology is proud to be a Microsoft Gold Partner and to offer Microsoft Dynamics 365 Customer Service solutions across the UK. We also offer support and integration with a number of other platforms.
Find out more by visiting our add-ons and integrations page, call us today on 0345 456 0050 or visit our contact page to send us an email.
