Submit a support request
Submit & Review
Client Service Portal
To submit a new support ticket using the Client Service Portal, or to review an existing ticket you can use our Client Service Portal.
Email The Helpdesk
Alternatively submit a new ticket by email. Simply send an email directly to the Help Desk, adding print screens and further information in the text of the email, and any feedback or information from other users with the same issue.
To submit a new support ticket or ask a technical question about your business application or software upgrade, simply complete the form on this page and then click Submit Request.
This offers easy to follow drop-down options to complete the ticket and assign the necessary requirements. Tickets can be raised 24 hours a day.
You will then receive a confirmation email with a ticket reference and a Business Application Support Consultant will then contact you to help resolve your issue or query.
The Synergy Technology Help Desk is open between 9.00am-5.30pm week days.
To provide additional feedback or raise a query regarding an existing ticket, please reply to the automated ticket sent to you from the Help Desk via email.
Not signed up for our
Business application support?
Synergy Technology business application support serivce offers varying levels of support all individually tailorerd to meet your exact business requirements.
Speak to one of our advisors today to discover how we can help streamline your business process further and keep you focused on the important things.
Speak to one of our sales team today and discover how Synergy’s Business Application Support can save you both time and money through increased efficiency.
Call 0345 456 0050 or Email: firstname.lastname@example.org
Secure Remote Access
To assist you with an existing support query, one of our support team members may direct you to one of the options below, to allow them to gain secure access to your machine.