Microsoft Dynamics 365 CRM

Microsoft Dynamics CRM

Microsoft’s legacy on-premise CRM solution

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“The transition to Microsoft Cloud was seamless, it was all taken care of by Synergy Technology with minimal downtime.”

Managing Director, Document Network Services

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For over a decade I have worked with Microsoft Dynamics 365 and love the level of R&D that Microsoft adds every 6 months, which enables me to empower our clients.

R. Fawcett, Hive Transformer

Microsoft Dynamics 365 CRM

Microsoft Dynamics CRM

Microsoft’s legacy on-premise CRM solution

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For over a decade I have worked with Microsoft Dynamics 365 and love the level of R&D that Microsoft adds every 6 months, which enables me to empower our clients.

R. Fawcett, Hive Transformer

Dynamics CRM vs Dynamics 365 Sales

Synergy Technology is a Microsoft Gold Partner and has been Providing Microsoft Solutions to SMEs Across the UK for over 25 years

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is an on-premise, locally hosted solution, that is the forerunner of Microsoft Dynamics 365 Sales. Microsoft Dynamics CRM is a software product that provides customer relationship management (CRM) solutions for businesses. It helps organisations to manage their sales, marketing, customer service, and other operations. It is part of the Microsoft Dynamics suite of applications.

Is Microsoft Dynamics CRM Still Supported?

The last version of Dynamics CRM released by Microsoft was Microsoft Dynamics CRM 2016, mainstream support for this solution ended on 12th January 2021, and extended support ends on 13th January 2026.

Microsoft Dynamics CRM was replaced by Dynamics 365, which is a suite of cloud-based applications that includes Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Customer Service, and other modules. Dynamics 365 Sales is the new name for the sales module of Dynamics 365, which offers improved functionality, flexibility, and integration compared to Dynamics CRM.

What are the Differences Between Microsoft Dynamics CRM and Microsoft Dynamics 365 Sales?

You can see a comparison of the features of Microsoft Dynamics CRM and Microsoft Dynamics 365 Sales here: Dynamics CRM vs Dynamics 365 Sales: What are the differences?

When you are evaluating whether to migrate from Dynamics CRM to the Dynamics 365 suite of cloud apps, you will need to consider what new and improved functionality it offers. In this article we take a look at some charts which compare the functionality available in Microsoft Dynamics CRM vs Dynamics 365 Sales.

Can Synergy Technology Offer Support for Microsoft Dynamics CRM?

Synergy Technology can still offer support for come older versions of Microsoft Dynamics. This is dependant on what version you are running. To find out how we can help you with Microsoft Dynamics support and maintenance, please call us on 0345 456 0050 or send us an email via our contact page.

Microsoft Gold Partner Small and Midmarket Cloud Solutions
“The CRM transition to cloud implementation was seamless, it was all taken care of by Synergy Technology with minimal downtime. All our client data, records, activities were transferred over to the new system, with a very fine eye for detail on trivial things such as Advanced Finds being transferred, contact data and contract information. “
“It was like overnight the system just transformed from an ageing on-premise solution, to the cloud, with a fancy new look and feel and no issues from the get go.”
Managing Director
Document Network Services.
DNS Case Studay

Interested in Migrating from Microsoft Dynamics CRM to Microsoft Dynamics 365 Sales?

Dynamics 365 Sales is available in different editions and licenses, depending on the needs and budget of the users. If you are interested in migrating from Dynamics CRM to Dynamics 365 Sales, please contact the Synergy team now.

At Synergy Technology, we have years of experience of helping our customers make the move from on-premise to the cloud. If you feel now is the right time for you to move your Dynamics CRM to the Cloud, contact us now for a chat with one of our Microsoft Dynamics 365 experts. Whether you are already a Synergy Technology customer, or if you are looking for a new partner for your cloud journey, Synergy Technology will be happy to help.

Synergy Technology is an official partner of Microsoft, and we can offer Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service solutions across the UK. To book a call with one of our Microsoft Dynamics 365 specialists, please contact the Synergy team today. You can call us on 0345 456 0050 or send us an email via our contact page at any time and we will be delighted to assist you.

Why partner with Synergy Technology?

Our experience shows that with the right CRM software and our ongoing support we help businesses to blossom. We are a Microsoft Gold Partner with a wealth of experience to implement it and integrate it into business processes to provide solutions that create business growth.

We gain a deep understanding to your business;  your processes, challenges, growth plans and what you want to achieve, in order to tailor your Microsoft Dynamics CRM implementation to your team.

  • End-to-End Solution Design: We can design a comprehensive solution that addresses not only the software itself but also the hardware, network, security, and other components necessary for a complete and functional system.

  • Risk Mitigation: We can help identify and mitigate potential risks associated with software implementation, such as compatibility issues, data migration challenges, and security concerns.
  • Project Management Expertise: Synergy Technology have years of project management experience, and robust systems to help plan, execute & monitor the implementation process, ensuring the project stays on track and within budget.
  • Integration Testing and Validation: We perform rigorous testing to ensure that all components of the solution work together seamlessly and meet performance and reliability requirements.
  • Support and Maintenance: Our application support service, SynergyCare, is designed around the clients and their individual users. Our consultants deliver tailored support coupled with exceptional responsiveness and accountability.
  • Scalability and Future-Proofing: We can design solutions with scalability in mind, allowing for future growth and expansion without costly reconfigurations.

Want more information on Microsoft Dynamics CRM?

Synergy Technology is proud to be a Microsoft Gold Partner and to offer Microsoft Dynamics 365 CRM solutions across the UK. We also offer support, and integration with a number of other platforms.

To book a call with one of our Microsoft Dynamics 365 specialists, please contact the Synergy team today. You can call us on 0345 456 0050 or send us an email via our contact page at any time and we will be delighted to assist you.

trnsp
“Microsoft Dynamics 365 for sales and customer service has improved our business so much over the recent years since transition to the cloud.”
Managing Director
Document Network Services
trnsp
“We couldn’t live without Power BI and the data from Dynamics 365 for sales and customer services now. It’s an amazing tool that gives you high level information whenever you…
Sales Manager
Document Network Services
trnsp
“We have worked with Synergy Technology for 20 years now, and they have always set themselves apart by truly understanding us and our business.”
Managing Director
Contender UK

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