“It’s all been about streamlining our systems, finding these processes which are labour-intensive and automating them.“
Operations Director
Pinewood Associates Ltd
Synergy Technology
Helping organisations gain
control and visibility across
finance, operations and sales
for over 25 years
Welcome to Synergy Technology
Synergy Technology is a UK‑based business application specialist with offices in Manchester, Preston, Leeds and Cambridge in the UK, and Melbourne in Australia. We work with small and medium‑sized organisations across the UK and internationally. We support teams that need dependable systems to manage finance, operations, sales and customer relationships.
We provide and support ERP and CRM systems including Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales, Pegasus Opera and SuperOffice CRM. These platforms help organisations gain better visibility, reduce manual work and make more confident decisions. We are a Microsoft Solutions Partner for Business Applications, as well as a certified Small and Midsize Business Management Specialist.
We take a consultative approach, investing time to understand how your business operates, the challenges you face and what you need to achieve before recommending or delivering any system. Alongside implementation, we provide consultancy, integration, training and long‑term support, ensuring your systems remain effective, reliable and fit for purpose as your business evolves.
As well as implementing systems, we can offer development, from our UK-based in-house development team, to customise systems to fit your company’s needs exactly. We also develop our own solutions such as Dynamics Hive, a lighter, easier-to-use version of Microsoft Dynamics 365 Sales, and Harmoniser, a unique integration which helps CRM and ERP systems work better together.
Key Software Solutions We Offer:
Microsoft Dynamics 365 Sales
(Microsoft Dynamics CRM)
Previously known as Microsoft Dynamics CRM, Microsoft Dynamics 365 Sales is a powerful customer relationship management (CRM) solution that helps organisations manage leads, opportunities and customer relationships across the full sales lifecycle. Designed for businesses of all sizes, Dynamics 365 Sales supports more efficient sales processes, clearer workflows and better customer engagement.
Key features include lead management, opportunity management, sales analytics and flexible customisation. The platform integrates with Microsoft tools such as Microsoft 365 and LinkedIn, providing a connected sales environment. The Synergy Technology team has extensive experience implementing Dynamics 365 Sales and supporting on‑premise CRM migrations to the cloud.
Microsoft Dynamics 365 Business Central (Microsoft Dynamics NAV)
Microsoft Dynamics 365 Business Central, the Successor to Dynamics NAV is a cloud-based ERP solution designed for small and medium-sized businesses. It brings finance, sales, operations and customer management together in one integrated platform, helping organisations gain better visibility and control. Business Central is intuitive, flexible and scalable, allowing it to be tailored to your processes and to grow as your business evolves.
As a Microsoft Solutions Partner, Synergy Technology has delivered Dynamics 365 Business Central projects across the UK and internationally. We also provide trusted add-ons and integrations including GetAccept, Jet Reports, MaxOptra, Tasklet Factory and TRIMIT. Contact our team to explore the right solution for your business.
Microsoft Dynamics 365
Customer Service
Microsoft Dynamics 365 Customer Service is a cloud-based solution that helps organisations deliver fast, personalised, multi-channel customer support. It enables service teams to manage cases and interactions across chat, email, social media and voice within a single workspace. With built-in intelligence, automation and real-time insights, agents can resolve issues efficiently while maintaining a consistent customer experience.
Built on a common data model, Dynamics 365 Customer Service supports collaboration and data sharing across the wider Dynamics 365 platform. It integrates with Microsoft 365, Teams and Azure, and includes tools for service management, knowledge management, service-level agreements, reporting and dashboards.
Microsoft
Power Platform
Microsoft Power Platform is a low-code platform that enables organisations to build tailored business solutions quickly and efficiently. It brings together Power BI, Power Apps, Power Automate, Power Virtual Agents and Power Pages, allowing teams to analyse data, create apps, improve processes, build chatbots and design secure websites using a single platform.
Built on Microsoft Dataverse, the Power Platform supports data sharing and collaboration across Microsoft 365, Dynamics 365 and Azure, as well as hundreds of third-party applications. It is scalable and flexible, supporting both low-code and pro-code development through tools such as Power Fx and Azure services. This makes it suitable for business users and professional developers alike.
SuperOffice CRM
SuperOffice CRM is a flexible customer relationship management solution designed to help organisations manage customer interactions more effectively. It provides tools for contact and lead management, sales pipeline visibility, customer service and marketing activity, giving teams a clear and shared view of every customer relationship across the business.
As the UK’s leading SuperOffice partner, Synergy Technology has extensive experience delivering tailored SuperOffice CRM solutions supported by long-term consultancy and support. SuperOffice is easy to use, highly customisable and scalable, allowing it to adapt as your business grows. We also offer trusted integrations to extend its capabilities.
Pegasus Opera
Pegasus Opera is a proven and flexible ERP solution that provides integrated tools to help organisations manage finance, operations and business processes with confidence. Its modular design allows you to select the functionality you need today, while maintaining the ability to scale as your business grows. Pegasus Opera supports visibility and control across your organisation, helping teams work more efficiently.
Pegasus Opera includes Payroll and HR, which can be used independently or as part of the wider system, with support for PAYE, NI and Real Time Information submissions to HMRC. Additional capabilities include Pegasus CIS for construction, XRL for Excel reporting and Web Xchange for secure mobile access. Synergy Technology also provides integration and development for Pegasus Opera.
