Industry Terms and References
The table below contains a list of acronyms and references that relate to the the industries we work with, in accordance with our terms of business. If you have any questions about our terms of business, or anything else on our website please send us a message via our contact page.
| Area | Acronym | Meaning |
| Business Systems | CMS | Content Management System |
| Business Systems | CRM | Customer Relationship Management |
| Business Systems | ERP | Enterprise Resource Planning |
| Business Systems | Harmoniser | Integration engine linking SuperOffice CRM & Business Central |
| Business Systems | LMS | Learning Management System |
| Business Systems | TMS | Training Management System |
| Business Systems | WP | WordPress |
| Business/Financial | AMC | Annual Maintenance Contract |
| Business/Financial | BOM | Bill of Materials |
| Business/Financial | EFT | Electronic Funds Transfer |
| Business/Financial | FA | Fixed Assets |
| Business/Financial | GL | General Ledger |
| Business/Financial | HR | Human Resources |
| Business/Financial | KPI | Key Performance Indicator |
| Business/Financial | MRP | Material Requirements Planning |
| Business/Financial | PAYE | Pay As You Earn |
| Business/Financial | POP | Purchase Order Processing |
| Business/Financial | SLA | Service Level Agreement |
| Business/Financial | SOP | Sales Order Processing |
| Business/Financial | UOM | Unit of Measure |
| Business/Financial | VAT | Value Added Tax |
| Business/Financial | WIP | Work in Progress |
| Business/Productivity | BPF | Business Process Flow |
| Business/Productivity | CE | Customer Engagement |
| Business/Productivity | OOB | Out-of-the-Box |
| Business/Productivity | UCI | Unified Client Interface |
| Cloud & Virtualization | AWS | Amazon Web Services |
| Cloud & Virtualization | Azure | Microsoft’s Cloud Platform |
| Cloud & Virtualization | BYOD | Bring Your Own Device |
| Cloud & Virtualization | GCP | Google Cloud Platform |
| Cloud & Virtualization | IaaS | Infrastructure as a Service |
| Cloud & Virtualization | PaaS | Platform as a Service |
| Cloud & Virtualization | SaaS | Software as a Service |
| Cloud & Virtualization | VM | Virtual Machine |
| Cloud & Virtualization | VPC | Virtual Private Cloud |
| General Technology | AI | Artificial Intelligence |
| General Technology | AR | Augmented Reality |
| General Technology | CI | Customer Insights |
| General Technology | IoT | Internet of Things |
| General Technology | ITIL | Information Technology Infrastructure Library |
| General Technology | ITSM | IT Service Management |
| General Technology | ML | Machine Learning |
| General Technology | VR | Virtual Reality |
| Hardware & OS | BIOS | Basic Input/Output System |
| Hardware & OS | CPU | Central Processing Unit |
| Hardware & OS | GPU | Graphics Processing Unit |
| Hardware & OS | HDD | Hard Disk Drive |
| Hardware & OS | OS | Operating System |
| Hardware & OS | RAM | Random Access Memory |
| Hardware & OS | SSD | Solid State Drive |
| Hardware & OS | USB | Universal Serial Bus |
| Microsoft | AAD | Azure Active Directory |
| Microsoft | AADAP | Azure Active Directory App Proxy |
| Microsoft | AADB2B | Azure Active Directory Business to Business |
| Microsoft | ABAC | Attribute-Based Access Control |
| Microsoft | ACA | Azure Customer Adds or Azure Container Apps |
| Microsoft | ACI | Azure Container Instance |
| Microsoft | ACO | Azure Credit Offer |
| Microsoft | ACR | Azure Container Registry or Azure Consumed Revenue |
| Microsoft | AD | Active Directory |
| Microsoft | ARA | Azure Readiness Assessment |
| Microsoft | ASC | Authorized Support Center |
| Microsoft | ASF | Azure Service Fabric |
| Microsoft | ATS | Account Technology Strategist |
| Microsoft | AVD | Azure Virtual Desktop |
| Microsoft | AVS | Azure VMware Solution |
| Microsoft | AZ | Availability Zone |
| Microsoft | BC | Business Central (Dynamics) |
| Microsoft | BDM | Business Decision Maker |
| Microsoft | BRL | Business Ready Licensing |
| Microsoft | BYOL | Bring Your Own License |
| Microsoft | CA | Conditional Access |
| Microsoft | CAF | Cloud Adoption Framework |
| Microsoft | CBI | Commitment Based Incentive |
| Microsoft | CCSD | Consumer Channel Sales & Marketing |
| Microsoft | CDM | Common Data Model |
| Microsoft | CDN | Content Delivery Network |
| Microsoft | CDOC | Microsoft Cyber Defense Operations Center |
| Microsoft | CDP | Customer Data Platform |
| Microsoft | CDS | Common Data Service (now Dataverse) |
| Microsoft | CELA | Corporate, External & Legal Affairs |
| Microsoft | CIEM | Cloud Infrastructure Entitlement Management |
| Microsoft | CoE | Center of Excellence |
| Microsoft | CPC | Cloud PC |
| Microsoft | D365 | Dynamics 365 |
| Microsoft | DAP | Delegated Admin Privileges |
| Microsoft | DaRT | Detection & Response Team |
| Microsoft | DBaaS | Database-as-a-Service |
| Microsoft | DCO | Data Center Optimization Team |
| Microsoft | DLP | Data Loss Prevention |
| Microsoft | DMP | Distribution Managed Partner |
| Microsoft | EMS | Enterprise Mobility & Security |
| Microsoft | EO | Executive Order 14028 or Exchange Online |
| Microsoft | EOP | Exchange Online Protection (Legacy) |
| Microsoft | EOS | End of Service |
| Microsoft | ES | Enterprise Services |
| Microsoft | GP | Microsoft Dynamics GP (Great Plains) |
| Microsoft | ISV | Independent Software Vendor |
| Microsoft | JEA | Just Enough Access |
| Microsoft | JIT | Just-in-Time Access |
| Microsoft | KQL | Kusto Query Language |
| Microsoft | LAR | Large Account Reseller |
| Microsoft | LB | Load Balancer |
| Microsoft | LTSC | Long-Term Servicing Channel |
| Microsoft | M365 | Microsoft 365 |
| Microsoft | MAG | Microsoft Azure Government or Modern Analytics Governance |
| Microsoft | MDC | Microsoft Defender for Cloud |
| Microsoft | MDE | Microsoft Defender for Endpoint |
| Microsoft | MDM | Mobile Device Management |
| Microsoft | MEM | Microsoft Endpoint Manager |
| Microsoft | MIP | Microsoft Information Protection |
| Microsoft | MISA | Microsoft Intelligent Security Association |
| Microsoft | MPN | Microsoft Partner Network (Legacy) |
| Microsoft | MSP | Managed Services Provider |
| Microsoft | MSSP | Managed Security Services Provider |
| Microsoft | MVP | Most Valuable Professional or Minimum Viable Product |
| Microsoft | NAV | Former name of Business Central (Dynamics NAV) |
| Microsoft | NCE | New Commerce Experience |
| Microsoft | NSP | National Service Provider |
| Microsoft | O365 | Office 365 |
| Microsoft | RPA | Robotic Process Automation |
| Microsoft | SAM | Support Account Manager or Security Access Manager |
| Microsoft | SASE | Secure Access Secure Edge |
| Microsoft | SCCM | System Center Configuration Manager |
| Microsoft | WAF | Web Application Firewall or Well-Architected Framework |
| Microsoft | WDG | Windows & Devices Group |
| Microsoft | WHFB | Windows Hello for Business |
| Microsoft | WPF | Windows Presentation Foundation |
| Microsoft | XDR | Extended Detection and Response |
| Microsoft | ZRS | Zone-Redundant Storage |
| Networking | DHCP | Dynamic Host Configuration Protocol |
| Networking | DNS | Domain Name System |
| Networking | IP | Internet Protocol |
| Networking | LAN | Local Area Network |
| Networking | MAC | Media Access Control |
| Networking | MAN | Metropolitan Area Network |
| Networking | NAT | Network Address Translation |
| Networking | ODBC | Open Database Connectivity |
| Networking | OSI | Open Systems Interconnection |
| Networking | TCP | Transmission Control Protocol |
| Networking | UDP | User Datagram Protocol |
| Networking | VLAN | Virtual LAN |
| Networking | VPN | Virtual Private Network |
| Networking | WAN | Wide Area Network |
| Pegasus Opera | CIS | Construction Industry Scheme — tax module for contractors |
| Pegasus Opera | POM | Pegasus Opera Mobile |
| Pegasus Opera | SQL SE | (Pegasus Opera) SQL Server Edition |
| Pegasus Opera | Web Xchange | Secure mobile data access platform for Pegasus Opera |
| Pegasus Opera | XRL | Excel Reporting Layer (Opera/Excel integration) |
| Programming & Dev | AL | Application Language (Business Central) |
| Programming & Dev | API | Application Programming Interface |
| Programming & Dev | CLI | Command Line Interface |
| Programming & Dev | CRMScript | Scripting for SuperOffice |
| Programming & Dev | CRP | Capacity Requirements Planning |
| Programming & Dev | CSS | Cascading Style Sheets |
| Programming & Dev | CU | Cumulative Update |
| Programming & Dev | CUE | Visual tile on Role Center |
| Programming & Dev | GUI | Graphical User Interface |
| Programming & Dev | HTML | HyperText Markup Language |
| Programming & Dev | IDE | Integrated Development Environment |
| Programming & Dev | OCR | Optical Character Recognition |
| Programming & Dev | OOP | Object-Oriented Programming |
| Programming & Dev | RTC | Role Tailored Client |
| Programming & Dev | SDLC | Software Development Life Cycle |
| Programming & Dev | SKU | Stock Keeping Unit |
| Programming & Dev | SQL | Structured Query Language |
| Security | 2FA | Two-Factor Authentication |
| Security | DDoS | Distributed Denial of Service |
| Security | GDPR | General Data Protection Regulation |
| Security | IAM | Identity and Access Management |
| Security | IDS | Intrusion Detection System |
| Security | IPS | Intrusion Prevention System |
| Security | MFA | Multi-Factor Authentication |
| Security | PKI | Public Key Infrastructure |
| Security | RTI | Real Time Information (UK HMRC payroll reporting requirement) |
| Security | SIEM | Security Information and Event Management |
| Security | SSL | Secure Sockets Layer |
| Security | SSO | Single Sign-On |
| Security | TLS | Transport Layer Security |
| Security | ZTNA | Zero Trust Network Access |
| SuperOffice CRM | SDK | Software Development Kit for creating/customizing applications |
| SuperOffice CRM | UDF | User Defined Field — custom fields in SuperOffice CRM |