About the Role

We are looking for a knowledgeable and customer-focused Dynamics 365 Business Central (formerly NAV) Support Technician to join our growing team. You will play a key part in supporting our Business Central environment, providing functional and technical assistance to end-users, resolving system issues, and helping drive improvements across our ERP landscape. 

This role is ideal for someone who enjoys problem-solving, understanding business processes, and working closely with both IT and operational teams.

Key Responsibilities

User Support & Issue Resolution 

• Manage day-to-day support tickets (incidents and service requests). 

• Diagnose and resolve issues relating to Business Central modules including Finance, Sales, Purchasing, Inventory, and Manufacturing. 

• Escalate complex cases to Microsoft or implementation partners when required. 

System Configuration & Maintenance 

• Carry out basic system configuration, setup changes, and parameter adjustments. 

• Support integrations with related systems such as Power BI, Power Automate, and CRM tools. 

• Participate in system upgrades, testing cycles, and deployment activities. 

Process Improvement 

• Analyse existing business processes and recommend enhancements using Business Central capabilities. 

• Document system configurations, workflows, and customisations. 

Training & Documentation 

• Produce and maintain user guides, knowledge base articles, and process flow documentation. 

• Deliver user training and onboarding sessions to ensure efficient system adoption. 

Collaboration 

• Work closely with developers to capture requirements for enhancements and custom features. 

• Partner with Finance, Operations, and IT teams to support data accuracy and smooth business operations. 

Skills & Experience

ERP Functional Knowledge 

Experience in one or more Business Central/NAV areas: 

• Financial Management (GL, AR/AP, Fixed Assets, Cash Management) 

• Sales & Purchase Order Processing 

• Inventory & Warehouse Management 

• Job Costing / Manufacturing (advantageous) 

Technical Skills 

• Microsoft Dynamics 365 Business Central / NAV 

• Basic understanding of AL language (preferred) 

• Familiarity with Power BI or Power Automate (a plus) 

• SQL queries for troubleshooting 

• Report customisation (RDLC / Word layout) 

• Experience using ticketing systems (ServiceNow, Jira, Zendesk) 

• Azure DevOps for deployment and release tracking 

Qualifications 

• Degree in Information Systems, Accounting, or a related discipline. 

• Preferably certified in: 

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate 

• Microsoft Certified: Power Platform Fundamentals 

Soft Skills 

• Strong analytical and problem-solving skills 

• Solid understanding of accounting and operational workflows 

• Excellent communication and documentation skills 

• Ability to manage and prioritise multiple tasks 

• Customer-focused approach 

Career Progression

We offer a clear development pathway:
Support Technician → Senior Support Consultant → Functional Consultant → ERP Solution Architect 

You can also specialise in Finance, Supply Chain, or Technical Consulting (AL development). 

Benefits

We pride ourselves on offering a supportive, flexible, and family-focused work environment, with benefits including: 

• Hybrid working with regular office interaction for collaboration and mentoring 

• Flexible working plus buy/sell holiday scheme and your birthday off 

• Cycle Scheme, Tech Scheme, and Electric Vehicle Scheme (with on-site charging points) 

• Company pension with 4% employer contribution (with the option to contribute more) 

• Profit Share Scheme 

• Annual Charity Challenge with employee-selected causes 

• Healthcare/Cashback Plan for you and your children 

• Employee Assistance Programme (EAP) including counselling, wellbeing support, and discounts 

• Ergonomic home office equipment provided, including riser desks 

• Fully funded training and exams, with guaranteed study time and pay increases for certifications 

• Regular team events, away days, and Christmas celebrations 

• High-spec hardware, regularly refreshed 

• Friendly, family-oriented team culture that supports a healthy work-life balance