Outlined below are the main duties and responsibilities of this key role within Synergy Technology Ltd. This description is not exhaustive and at our discretion, the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.

Role Description

Looking for a change of career? Hoping to expand your horizons? Do you want to gain qualifications and on-job training and get paid for doing so? Why not join us and re-train as a technical consultant?  With Synergy Technology, you will get the support and encouragement you need to grow from people who share your ambition. Embarking on a training scheme we will invest in your professional development to help you learn and progress in your role with us. You will find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. If you have the drive and enthusiasm to continually develop then come and join our team. This is a two-year intensive training scheme.

Job Title: Reskill Program – Business Central

Department: Consultants

Location: Manchester M33

Reports to: Professional Services Director

Salary: £30,000 – £35,000.00 per year

Employment Type: Full-time

Job Summary

Our ideal candidate would have proven experience within Business Central, but we would also consider people with experience in other roles, have savvy commercial skills but who also understand the change that is well under-way in our industry.

Ideally the candidate will have a background in one or more of the following:

• Finance/Accounting.
• Warehouse operations.
• Manufacturing & Logistics.
• Accountancy or Business lecturers/teachers.

Key Tasks & Responsibilities

• Manage software implementations or projects from inception to customer sign off.
• Participate in discovery, design, planning, deployment.
• Configure Business Central application for customer environment.
• Ability to utilise and train Customers on BI tools, such as Jet and Power BI.
• Consulting – covering all aspects of pre-sale, analysis and implementation and support.
• Assist in improving business processes.
• Extensive knowledge and functional understanding of the Business Central product range.
• You will be self-motivated and driven to exceed excellent Customer satisfaction.

Knowledge / Experience

Core Skills

To be successful in this role and to support you with your day-to-day duties you will possess a number of soft skills, these will include:

• Excellent communication skills (both written and verbal).
• Empathy, tolerance, patience and excellent interpersonal skills.
• Excellent planning and organisation.
• Drive and desire to go above and beyond, when required.
• Influencing skills.
• Continual Service Improvement ethos.
• Ability to set and manage priorities.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Exceptional analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to perform in a team-oriented, collaborative environment.
• Must have the ability to clearly report to your Line Manager and to lead communication.

Desirable

• Time served in either a finance role or manufacturing & logistics.
• Warehouse/operations.
• Must have minimum 10 years in a customer service environment/forward facing.
• Business and accountancy lecturer.

Benefits

• Professional training and support provided leading to the opportunity to achieve a professional qualification.
• Ease of commute to modern offices with good transport links and parking.
• Access and use of top-end and up-to-date IT equipment and software applications.
• Enjoy the relaxed atmosphere of working in an informal working environment.
• Experience the comfort and support of working in a small, family-orientated company.
• Be motivated to be forward thinking and always looking for new ideas to help grow the business.
• Set learning paths with formal IT industry accreditations.
• Buy/sell holiday scheme.
• Dedicated learning & development time.
• Cycle to work scheme/Electric vehicle scheme.
• Hybrid working.
• Charity events.
• Profit sharing scheme.
• Health care plan/EAP scheme/discounts.
• Company subsidised events.