Services
Discover how our services provide tangible results for your business
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Why we love doing this
We love our work. The relationships we have with our clients are true partnerships. We get to work with some great people and inspiring organisations. And our support helps them to grow and to do what they do even better and more effectively.
We’re proud of our people, and of the work we do. We’re passionate about our own business, just like you are. Because of this it means we also understand just how hard it can be to be objective sometimes.
Looking at your own organisation and the unique way you do things (for better or worse) isn’t always easy.
It’s why whenever we meet a new client, we always start with them. We won’t just try to sell you something from our range of products or our services. We’ll find out what your challenges are first, and only then will we begin to work with you to find a solution that fits your needs.
You might come to us with broken processes, that we can help you to streamline. Your organisation might be bogged down with paperwork, and you need us to find the leading technology that will cut it out.
Your teams might be struggling with separate pockets of customer data, spread around the business. Our solutions will help you to find a single source of truth that will help you to deliver the service your customers expect.
You might be stuck in a mire of complex licensing, that we can help you to get right, and cut costs at the same time. Or your organisation might simply be struggling with an out-dated system that’s not grown with your business – and at worst, is holding that growth back.
Our Services
Here are some of the services we can provide to help your business grow:
Add-Ons
You want a CRM, ERP or accounting package that fits with how you do business. That means that we will take the time to get under the skin of your processes, right from the outset. We’ll talk to your users to identify what we can do to make their lives easier and help them to work more effectively.
Consultancy and Implementation
Whether you’re implementing a new CRM or ERP system or you’re a small or medium-sized business looking for the right accounting system, everything we do together begins with consultation.
Development
Our belief is that the solutions we work with from Microsoft Dynamics 365 Business Central to Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service, SuperOffice CRM or Pegasus Opera, are all already very strong products. But we also know that every business is different, and that sometimes bespoke development is needed to meet the specific needs of an organisation.
Digital Workspace
Moving your IT system to Citadel’s hosted workspace eliminates your business IT function from having to manage desktops, software applications and IT maintenance and releases both valuable time and money for your team to focus on more fundamental customer driven business objectives.
Integration
We have the expertise in-house to then be able to full integrate your existing systems and tailor any new solutions to fit your requirements. To keep everything consistent and easy to use, we’re also able to customise interfaces across your systems so that you have a fully integrated IT infrastructure across the organisation.
Migrating and Upgrading
If you have an existing system that is struggling to keep up with your business as it grows, you might be considering upgrading and migrating your data to the cloud. But we know that businesses often put this off, worried about costs or time restraints. That’s why we’re happy to run a free discovery to see where we can add value.
Business Application Support
Synergy Technology’s software support service is designed to resolve the technical issues you experience and advise you on questions you need answering about your business software – all delivered in a timely and professional manner by a team of highly trained consultants. We base our service around the clients and their individual users.
Training
Training is an essential part of how we do this. It’s how we pass on our knowledge to you and your teams, when and where you need it most. If you have new team members’ we’ll quickly bring them up to speed. We’ll provide sessions on new updates if you feel you need more help. We’ll take a personal approach to training and supporting your administrators, to help them to do their jobs even more effectively.
Join Our Hive
At Synergy Technology, we see ourselves as a hive – a dedicated team working together to help your business blossom. Just like bees, we are hardworking, collaborative, and focused on creating a thriving ecosystem for our clients.
Ready to take your business to the next level? Contact us today and let’s synergize your success!
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“One thing we see as a great benefit of working with Synergy is being able to draw on their experience of working with other companies who are similar to ours and face the same challenges. When we propose a method to do something, Synergy might look at it and tweak it lightly and say ‘this could be a better method’ because of the knowledge they have from working with other similar companies. That’s really beneficial.”
“Honestly, I’m really happy with the team there, they’ve been great so far and the communication with them is has been brilliant.”
Sales Manager
InVentry Ltd.
