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9 sales prospecting tips for businesses, SMEs, given from Synergy Technology.

Understanding Playbooks for Dynamics 365 Sales and Customer Service

To guarantee that a set of tasks are completed with repeatable activities, there needs to be a system in place for businesses, acting as a guide for all employees to follow. In the October 2018 update, Microsoft released the Playbook tool in Dynamics 365 for Sales and Customer Service. This tool is designed to guide […]

Why CRM is the best software

6 Reasons Why CRM Is The Best Software For Remote Working

As CRM software users, implementers and evangelists, as a team we can’t live without our CRM software.  If it’s not in CRM it simply didn’t happen.  But take it a step further and move to Covid and lockdown.  CRM has enabled our business and our clients’ businesses to be even closer at a time as […]

Microsoft Business Central

Top 10 Features of Microsoft Business Central

Microsoft Dynamics 365 Business Central is an integrated enterprise resource planning (ERP) tool with an entry point element of customer relationship management, which enables the important business processes to be managed through one application.  It revolutionises the daily running of a business by streamlining and automating procedures. An estimated 400,000+ businesses are using Microsoft Dynamics […]

Creating a Blueprint for UK Competitiveness

Creating a Blueprint for UK Competitiveness

It’s certainly was a great year of change in 2020.  Following 4 years of Brexit discussions many businesses across the UK were thinking about stability to take us through that time, then came Covid-19.  With the economy under great strain following the first lockdown, and with a second wave rising the recovery ahead is still uncertain, especially […]

Business Central – Say Hello Via Zoom

At Synergy Technology, we constantly strive for ways to keep our customers happy. You may be used to your account manager visiting you to ensure you are happy with everything we offer. Although we are keen to continue this service face-to-face, safety remains our number one priority. That’s why we want to keep in touch […]

A man looking at a laptop with Microsoft Dynamics running on the screen.

Dynamics Customer Engagement

The Pure Synergy Group offers a comprehensive range of services, from payroll solutions to Power BI and also CRM systems from Microsoft. We are experienced in assisting organisations like yours to enjoy a fully integrated ERP and CRM experience. We believe that this infrastructure can boost your chance to remain competitive and succeed in the […]

Two people looking at a computer in an office.

XML Import Module for Continia Document Capture

The XML Import Module takes invoice automation to the next level! The module was introduced by Continia as an integrated part of Document Capture with the release of version 6.0. This module brings the possibility of handling electronic purchase invoices and credit memos whilst still using all the great functionality of Document Capture. From receiving […]

Dynamics 365 Customer Service on Facebook Messenger - Synergy Technology.

Dynamics 365 Customer Service Connects with Facebook Messenger

Since mid-December, the customer service teams at Microsoft Dynamics 365 have gained the ability to connect with customers using Facebook Messenger. With an estimated 44.86 million Facebook users in the United Kingdom, many of Dynamics 365 customers will find Facebook messenger highly beneficial as a platform to connect to the software’s customer service team. There […]