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Office of people/team at work in an office.

Empower your Customers with the Onboarding Module for eSuite

It is vital to keep up-to-date and present in the 21st century, allowing your customers to have control over their personal information whenever they want. The new Onboarding Module from eSuite allows for you to put your customers in control of their own details stored within your database. Are they a Mrs. or Ms.? Do […]

Click to Dial App for SuperOffice with Synergy Technology.

Click to Dial App for SuperOffice

Through the Amesto Phone Integration app, you can now easily integrate your telephone system with SuperOffice CRM and let the app lead you directly to the right contact card when the phone rings. By using this CRM phone integration app, it will help to optimise your processes and customer experiences. The benefits of this are: […]

Dynamics 365 Customer Service on Facebook Messenger - Synergy Technology.

Dynamics 365 Customer Service Connects with Facebook Messenger

Since mid-December, the customer service teams at Microsoft Dynamics 365 have gained the ability to connect with customers using Facebook Messenger. With an estimated 44.86 million Facebook users in the United Kingdom, many of Dynamics 365 customers will find Facebook messenger highly beneficial as a platform to connect to the software’s customer service team. There […]

Prevent issues with Dynamics 365 browser cookie policy changes with Synergy Technology.

Prepare Dynamics 365 for Upcoming Browser Cookie Policy Changes

With the web constantly evolving to improve user experience, security, and privacy, so are the policies! Upcoming changes to the browser cookie policy are expected to be released in early 2020, which will directly impact federated authentication flows and cross-domain hosting scenarios when using browsers. This could potentially affect a user’s ability to connect to […]

Benefits of SuperOffice Pocket CRM

SuperOffice CRM is the key to great customer relationships, providing an extremely powerful, yet user-friendly CRM tool to give you a full view of your customer contacts and supports your sales and marketing business processes. This helps to effectively forge seamless and tight-knit links to your customer-oriented business processes, between your employees and your company’s […]

How to set up SuperOffice Chat video guides from SuperOffice via Synergy Technology.

How to Set Up SuperOffice Chat

SuperOffice is an effective CRM tool for SME businesses and helps to maintain relationships. One of the features available with the software is SuperOffice Chat, which is a faster and hyper-efficient way of communicating with your customers. It is a great way to increase sales and to provide real-time customer service, so no time is […]

How to manage lists in SuperOffice admin - a guide by Synergy Technology.

Managing Lists in SuperOffice Admin

SuperOffice has a wide variety of features available, one of these being lists. As a SuperOffice user, you can create custom lists for your database in order to meet your business needs. However, if you are a first-time user of SuperOffice Admin, then we have a quick and easy 10-minute guide to show you: How […]

9 sales prospecting tips for businesses, SMEs, given from Synergy Technology.

9 Prospecting Tips all Sales Professionals Need to Remember

The art of perfecting prospecting in the sales industry can be an incredible difficulty, even for the pros! Prospecting is one of the key stages of the sales process… Prospecting Preparation Approach Presentation Handling Objections Closing and Follow-up …then repeat! Through prospecting, your sales reps are potentially creating a pipeline of potential customers, as each […]

How to Fix Mail Link Issue between Outlook & SuperOffice

Over the last couple of months, we have been made aware of the same issue arising between Outlook and SuperOffice for our customers. The issue at hand is the ability to archive emails from Outlook to SuperOffice persistently disables on Outlook, therefore making users unable to archive emails. Luckily, there is a simple fix to […]