Synergy Technology can provide UK-based SuperOffice support for CRM users.
At Synergy Technology, we recognise that the most effective solutions come from working together. Synergy Technology understands that your SuperOffice system is critical to the success of your business.
Whether you are a long-standing customer, or just someone looking for a UK-based provider who can support your SuperOffice system, whether or not you originally purchased it from us, we can help.
Dedicated, UK-Based Support
We have dedicated, UK-based SuperOffice support team, and in-house development resource, meaning you can be sure you will receive a timely resolution to your issues.
Our SuperOffice support service is tailored to the needs of our customers and their individual users. Our expert SuperOffice support consultants provide a comprehensive range of support, as well as exceptional responsiveness and accountability.
By dealing with issues and queries quickly and efficiently, we will save you time and money, ensuring that your business applications run at optimal levels of performance at all times.
We make it simple to access the right level of support for your business, and all our support contracts can be tailored to match your individual requirements.
All our support services are provided internally by Synergy Technology consultants who are fully trained on the business applications that we provide, in order to support your organisation in both on an ongoing, and emergency support basis.
We understand the importance of building long-lasting relationships. We aim to instil confidence and create peace of mind for our clients by delivering the highest quality of service and offering genuine value for money.
Service Level Agreements
Synergy Technology uses a Service Level Agreement (SLA) to measure the effectiveness and quality of our services and in-turn enable our clients to monitor our performance. Our SLAs minimise hassle and downtime, and offer:
- A single-source response for all related issues and queries.
- A committed response time every time.
- Regular feedback on the progress during the resolution of a query.
- Advice and guidance on the relevant products and their usage.
- Assistance with problem identification, management and resolution.
- User-friendly access to our knowledge base.
Ways to Access Support
If you experience an issue with your software application or a query regarding its usage, there are three ways submit a support ticket to the SynergyCare Help Desk:
WebAction Online form
This online form is the easiest and most direct way to submit a SuperOffice support ticket to the SynergyCare Help Desk. This helps to identify the nature of your problem, manage its priority, and assign the correct resource to assist you.
SuperOffice difficulties can be reported 24 hours a day, seven days a week by emailing our SynergyCare Help Desk using our dedicated support email address. This ensures you can record your issue or query conveniently, as it arises.
Client Service Portal
SuperOffice queries and issues can also be raised 24 hours a day using our dedicated client service portal. The Portal can be accessed via the Application Support page on our website and provides an overview of any issues or queries we may currently be handling on your behalf.
Want more information on UK SuperOffice Support by Synergy Technology?
The Synergy Technology team is proud to be an official partner of SuperOffice CRM and to offer UK-based support, as well as integration with a number of other platforms.
To find out more about our SuperOffice support services, call us today on 0345 456 0050 or visit our contact page to send us an email. To find out more about the add-ons and integrations we offer for SuperOffice, visit our add-ons and integrations page.
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